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Case Study
Scaling Customer Success for Global Enterprise Clients
Supported €300K+ in ARR across 50+ high-touch enterprise accounts, partnering with organizations including Deloitte, EY, PwC and KPMG. Led onboarding and adoption initiatives, launched more than 4,000 learners, and contributed to renewal and upsell targets.
The Challenge
A growing client base stretched the support team thin, leading to slower responses and lower satisfaction.
What I Did
Built systems, automated workflows, and created processes that improved response times and customer experience.
Outcomes
35% improvement in response times and higher customer satisfaction and retention.
Results
Metrics
€300K+
ARR supported
35%
Improvement in response times
50+
High-touch enterprise accounts
more than 4,000
Learners launched