B2B SaaS Customer Success
Enterprise onboarding, adoption, reporting, escalations, stakeholder management, and operational support for retention and expansion goals.
Experience
Experience That Creates Business Impact
Real results from customer success, operational improvement, recruitment coordination, and selective executive support partnerships.
Professional Experience
Recruitment & Scheduling Operations
Coordinating candidates, clients, field staff, placements, schedules, timelines, and competing requirements across a fast-moving service environment.
Executive & Cross-Functional Support
Bringing structure to priorities, research, documentation, meetings, communication, and the follow-through that keeps day-to-day execution moving.
Experience Snapshot
6+
Years
Supporting customers and operations
€300K+
ARR Supported
Across 50+ high-touch accounts
4,000+
Learners
Successfully onboarded and supported
Cross-functional
Customer Success · Operations · Executive Support
Global Perspective
Supporting clients across industries and markets
Tools I Work With
Customer & CRM
- HubSpot
- Pipedrive
- Zendesk
- Intercom
- Front
Projects & Operations
- Asana
- Jira
- Notion
- Clockify
- Calendly
Collaboration
- Google Workspace
- Microsoft Office
- Slack
Industry Systems
- Oracle Hospitality
Case Studies
1. Improving Customer Success at Scale
The Challenge
A growing client base stretched the support team thin, leading to slower responses and lower satisfaction.
What I Did
Built systems, automated workflows, and created processes that improved response times and customer experience.
The Impact
35% improvement in response times and higher customer satisfaction and retention.
2. Optimizing Recruitment & Operations
The Challenge
Recruitment and scheduling processes were manual, time-consuming, and prone to delays.
What I Did
Streamlined recruitment workflows, improved communication, and implemented tracking systems.
The Impact
Reduced turnaround time by 30% and improved placement accuracy and candidate experience.
3. Helping a Founder Stay Focused
The Challenge
A founder was overwhelmed with back-to-back meetings, inbox chaos, and constant task switching.
What I Did
Managed calendar, inbox, priorities, and documentation to create a structured daily rhythm.
The Impact
Created a more structured daily rhythm for faster decisions and consistent progress on key initiatives.
Think we'd work well together?
Start with a discovery call to explore the customer operations, implementation, or support needs in your business.